Privacy & Security

Jongle's Privacy Policy
Your Data Is Safe With Us

Jongle believes your personal data belongs to you. This policy clearly explains how we collect, use, and protect your data.

Last Updated: January 2026
Language: Bengali
GDPR Compliant
SSL Encryption
256-Bit Protection
Encrypted Storage
Secure Data Storage
Not Sold to Third Parties
Your Data, Your Control
User Controls
Delete Your Data Anytime
256-bit
SSL Encryption
24/7
Security Monitoring
0%
Data Sale Rate
48 Hours
Data Deletion Timeline

How Jongle handles your Privacy Protects

We protect your personal data not just in words, but through our technology and policies.

Advanced Encryption Technology

Jongle uses 256-bit SSL encryption to secure all data transmissions. Bank-grade security technology ensures every transaction and data exchange is fully protected.

Secure Data Storage

Your data is stored in an encrypted state on highly secure servers. Regular security audits and penetration testing are conducted to ensure database integrity.

Full User Control

You have full rights to view, correct, or delete your own data. Jongle never shares your information with third parties without your permission.

Data Is Not Sold

Jongle never sells your personal data to advertisers or third parties. Your information is used solely to provide you with our services.

KYC Verification Security

Documents submitted for identity verification are handled with the utmost confidentiality. Once verification is complete, any unnecessary data is securely deleted.

24/7 Privacy Support

For any privacy-related questions or concerns, Jongle's support team is always ready to help. We are committed to protecting your rights at every step.

1

What Data We Collect

When you create an account or use any of our services on Jongle, we collect certain necessary information. This data is used solely to deliver the best gaming experience and to meet our legal obligations.

Personal Identification Information

  • Full Name & Date of Birth (for age verification)
  • Email Address & Mobile Number
  • Current Address & Country
  • National ID or Passport Number (for KYC verification)

Financial Information

  • Payment Method Details (bKash, Nagad, Rocket, etc.)
  • Transaction history & amounts
  • Basic bank account details (if applicable)

Technical Information

  • IP Address & Device Type
  • Browser type & operating system
  • Login time & location
  • Gaming Behavior & Preference Data
Our Commitment

Jongle only collects information that is genuinely necessary. No unnecessary personal data is requested, and collected data is never used beyond its defined purpose.

2

How We Collect Data

Jongle collects your information through several methods. Your consent and transparency are the top priorities in every step of the process.

Directly from you

Information you provide during registration, KYC verification, or when contacting support is collected. Providing this information is entirely voluntary, though certain services may not be available without it.

Automatically

When you use the Jongle website or app, certain technical information is collected automatically. This includes cookies, session data, and browsing patterns.

Via Third Parties

Limited data may be received from authorized third parties for payment processing or identity verification. Only the minimum necessary information is used in such cases.

Important

Jongle never directly stores your full payment card number or PIN. Payment information is processed through a secure payment gateway in accordance with PCI-DSS standards.

3

Purpose of Data Use

Jongle uses your information only for specific, transparent purposes. Below is a detailed breakdown of how your data is used under this privacy policy.

Purpose Data Used Legal Basis
Account Management Name, Email, Mobile Contractual Compliance
Payment Processing Financial Information Contractual Compliance
Age & Identity Verification Date of Birth, National ID Legal Obligation
Fraud Prevention IP, Device Information Legitimate Interest
Customer Support Contact Information Contractual Compliance
Bonuses & Promotions Gaming History Consent

Jongle never uses your data beyond the purposes stated above. If your information is ever needed for a new purpose, you will be notified separately and consent will be obtained where required.

4

Data Sharing & Third Parties

Jongle never sells your personal data to third parties. In limited cases, only the necessary information is shared with trusted partners.

When Information Is Shared

  • Payment Processors: With bKash, Nagad, or other approved payment gateways to process transactions.
  • Identity Verification Service: To complete the KYC process with an approved verification authority.
  • Legal Authorities: To comply with court orders or legal obligations.
  • Technology Partners: Limited data is shared with trusted software providers for platform operations.

We Never Share

  • Your information with advertisers or marketing agencies.
  • To any third party without your consent.
  • To competing businesses or unauthorized organizations.
  • To any party for personal gain.
Please Note

Be cautious if any third party requests your information claiming to represent Jongle. Jongle will never ask for your password or full payment details via email or phone.

5

Cookies & Tracking Technologies

The Jongle website and app use cookies and similar technologies to enhance your experience. This privacy policy provides full transparency about how cookies are used.

Cookies We Use

  • Essential Cookies: Required to maintain login sessions and site security. Without these, the site cannot function properly.
  • Performance Cookies: Used to monitor site speed and stability.
  • Functionality Cookies: To remember your language preferences and other settings.
  • Analytics Cookies: To understand which pages are used most — but this is anonymous data only.

Cookie Controls

You can disable or delete cookies at any time through your browser settings. However, disabling essential cookies may limit certain features. Cookie settings on the Jongle app can be managed from the app's Privacy section.

6

Your Rights & Controls

Every registered user on Jongle has the following rights over their own data. You may exercise these rights at any time in accordance with this privacy policy.

Right to Access Your Data

You have the right to know what information Jongle holds about you at any time.

Right to Rectification

You may request corrections to any inaccurate or outdated information.

Right to Deletion

Where no legal obligation applies, you may request that your data be deleted.

Right to Data Portability

You can receive your data in a structured format and transfer it elsewhere.

To exercise these rights, please contact the Jongle support team. Your request will be processed within 48 hours. Complex cases may take up to 30 days.

7

Data Retention Period

Jongle does not store your data indefinitely. A specific retention period is defined for each type of information.

  • Account Information: For the duration of the active account and up to 5 years after closure (as required by law).
  • Transaction Records: 5-7 years in accordance with financial regulations.
  • KYC Documents: Unnecessary data is deleted after verification is complete; core records are retained for 5 years.
  • Gaming Logs: Up to 3 years.
  • Cookies & Session Data: At end of session or up to 30 days maximum.
  • Support Conversations: 2 years after resolution.

Once the retention period expires, data is securely and permanently deleted or anonymised. Where legal obligations apply, data is retained for the required period.

Automatic Deletion

Jongle's system automatically identifies expired data and securely deletes it on a scheduled basis. You don't need to do anything on your end.

8

Policy Updates & Contact

Jongle may update this privacy policy from time to time. You will be notified of any significant changes via email or in-app notification before they take effect.

Notice of Changes

You will be notified at least 15 days in advance of any significant changes to the Privacy Policy. Continued use of the site after changes take effect will be considered acceptance of the updated policy.

Privacy Contact

For any questions, requests, or complaints regarding your data, please contact Jongle's Data Protection Team. Our support team is always ready to assist you.

Data Protection Contact

Email: [email protected]
Support: [email protected]
Response time: within 48 hours

Privacy Information FAQ

No, Jongle never sells your personal data to third parties. Your information is used solely to provide you with our services. This is a core principle of our Privacy Policy.

After account closure, required data is retained for up to 5 years in line with legal obligations, after which all information is permanently deleted. Financial records may be kept for a longer period as required by law.

Yes. Jongle protects your data with 256-bit SSL encryption, secure server infrastructure, and regular security audits. Our security practices meet international standards.

Yes, unless required by law, you may request deletion of your data. Contact Jongle Support and the process will be initiated within 48 hours.

No. Jongle never stores your full card number or PIN directly. All payment information is processed through a secure payment gateway in compliance with PCI-DSS standards.

While keeping your privacy intact
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Every player's data on Jongle is protected with the highest level of security. Register safely under our privacy policy and enjoy the best gaming experience.

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